FAQ (Frequently Asked Questions)

General Questions:

1) What is Adharah CasaQuesta Store ?

Welcome to Adharah CasaQuesta online shopping Store, your go-to destination for premium home goods and decor! Our online shopping experience is designed to make finding the perfect items for your home simple and enjoyable.

At Adharah CasaQuesta online Store, we believe that your home should be your sanctuary - a place where you can relax, unwind, and be surrounded by beautiful things. That's why we've curated a selection of the finest home goods and decor from around the world, bringing you unique and stylish pieces that are sure to elevate any space. Our online store is easy to navigate and is designed to help you find exactly what you're looking for quickly and easily. Whether you're searching for a new rug, a set of luxurious bedding, or a statement piece of furniture, our online shopping experience makes it simple to find the perfect item. Here are just a few of the benefits of shopping with Adharah CasaQuesta online Store online: Free shipping on all orders over $20 depend on the article Hassle-free returns within 30 days Exceptional customer service from our friendly and knowledgeable Team A curated selection of premium home goods and decor from around the world Regular new arrivals so you can always find something fresh and exciting for your home.

At Adharah CasaQuesta online Store, we're passionate about helping you create a home that reflects your unique style and personality. With our easy-to-use online shopping experience, you can browse our curated selection of home goods and decor from the comfort of your own home and find the perfect items to make your space truly special. Thank you for choosing Adharah CasaQuesta online Store for your online shopping needs. We can't wait to help you create a beautiful and inviting home !

2) How can I contact Adharah Home Store?

You can reach us by email, phone, or social media.

3) Where is Adharah Home Store located?

We are located in Canada.

Products/Services Questions:

4) What products/services does Adharah Home Store online offer?

Furniture: We offer a variety of stylish and high-quality furniture pieces for every room in your home, light decoration, kitchen gadget and accessories, home & garden, bathroom gadget and accessories etc.. Home Decor: Our home decor selection includes everything from decorative pillows and throws to wall art and accent pieces, allowing you to add a touch of personality to any room in your home. Bedding and Bath: We offer a range of luxurious bedding and bath products, including sheets, comforters, towels, and bath mats, to help you create a cozy and comfortable home. Rugs: Our selection of rugs includes a variety of sizes, styles, and materials, allowing you to find the perfect rug to tie together any room in your home. Lighting: We offer a range of lighting options, including table lamps, floor lamps, and pendant lights, to help you create the perfect ambiance in any room. Design Services: In addition to our selection of premium home goods and decor, we also offer design services to help you create a home that reflects your unique style and personality. Our team of experienced designers can work with you to create a customized design plan tailored to your specific needs and preferences. We're always adding new and exciting products to our selection, so be sure to check back regularly to see what's new at Adharah CasaQuesta online Store!

5) How can I purchase Adharah Home Store's products/services?

Online only: You can visit our website and browse our selection of premium home goods and decor from the comfort of your own home. Simply add the items you want to your cart and proceed to checkout to complete your purchase. Design Services: If you're interested in our design services, you can contact us to schedule a consultation with one of our experienced designers. They will work with you to create a customized design plan tailored to your specific needs and preferences. No matter which method you choose, we're committed to making your shopping experience with Adhara CasaQuesta online Store as easy and enjoyable as possible.

6) What is the return policy for Adharah Home Store's products/services?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at contact@adharah.com. Please note that returns will need to be sent to the following address: 493 AVE. DE LA POMMERAIE. TERREBONNE, QC, J6Y 1V6 If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at contact@adharah.com. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@adharah.com

Shipping/Handling Questions:

7) Does Adharah Home Store offer shipping?

Yes, we're committed to providing you with the best possible shopping experience, and that includes making sure your orders are shipped quickly, efficiently, and affordably. Here's what you need to know about our shipping policies: Shipping Rates and Methods: We offer flat-rate shipping within Canada, with rates starting at $ 4.00 for orders under $30. Orders over $50.00 qualify for free shipping. Our standard shipping method is standard, with an estimated delivery time of 10 -15 days. Expedited shipping is also available at an additional cost. We currently ship to addresses within Canada & United States. We do ship to PO boxes or international addresses. Order Processing and Fulfillment: Orders are typically processed and shipped within 48h of being placed. During busy periods, such as holidays or sales, processing times may be longer. If there is a delay in processing your order, we will notify you by email as soon as possible. Once your order has been shipped, we'll send you a tracking number so you can keep an eye on its progress. Returns and Exchanges: We do not accept returns and exchanges within 30 days of the original purchase date. To initiate a return or exchange, please [insert instructions]. Please note that shipping fees are non-refundable. If you are exchanging an item, you will be responsible for the cost of shipping the new item to you. Items must be returned in their original condition, with all tags and packaging intact. We reserve the right to refuse returns or exchanges that do not meet these criteria. If you have any questions or concerns about our shipping policies, please don't hesitate to contact us at contact@adharah.com. Thank you for choosing Adharah CasaQuesta online shopping Store !

8) How long does shipping take?

Shipping times vary depending on your location and the product/service you've ordered. Please refer to our shipping policy for more information.

9) Does Adharah CasaQuesta online Store offer international shippshing?

Yes, we offer international shipping.

Payment Questions:

10) What forms of payment does Adharah CasaQuesta accept? We accept Mastercard, Visa, Paypal and crypto currency soon.

11) Is it safe to make a payment on Adharah's CasaQuesta website?

Yes, we use Stripe to ensure your payment information is safe. If you have any other questions, please don't hesitate to contact us at anytime.